Free shipping to the lower 48. Please text 704.698.6451 for all other shipping options.
**If you’re interested in a rug and have questions please text 704.698.6451 – SOME rugs, NOT all, are eligible for exchanges/return. I am small business so it really just depends on the rug and price point. In order qualify for this we have to discuss this option prior to purchasing. Please Text.**
No Returns. All sale items are final sale. All MAKE AN OFFER Rugs are final sale.
If you are local to Charlotte please text me about 24 hour approval that is available on some rugs.
EXCHANGES: I allow exchanges but have to be notified within 2 days of the rug being delivered. Rug must be sent back within 4 days of delivery. Buyer is responsible for return shipping. Item must be returned in original condition. Smoke free, stain free and pet free.
If you purchase a rug that costs $800 and you want to exchange it and the rug you pick as an exchange costs $400 then you lose the difference. If the rug you pick costs more then you pay the difference.
Have to select the rug you are exchanging for before shipping back original rug. New rugs that you are selecting have to be in current inventory at the time of your original purchase.
$40 restocking fee applies to Mini rugs
15% of the total purchase will be charged as a restocking fee to all other rugs/items to cover the credit card fees.
*** We will deduct the shipping cost from your return
*** The rug you are exchanging for will be at the original full price, not the sale price if it happens to be on sale.
*** All Payment Plan rugs are Final Sale. No exchanges.
*** All Make an offer rugs or asking for a discount on a rug are final sale.