Free shipping to the lower 48. Please text 704.698.6451 for all other shipping options.
No Returns. All sale items are final sale. If you are local to Charlotte please text me about 24 hour approval that is available on some rugs.
I allow exchanges but have to be notified within 2 days of the rug being delivered. Rug must be sent back within 4 days of delivery. Buyer is responsible for return shipping. Item must be returned in original condition. Smoke free, stain free and pet free.
If you purchase a rug that costs $500 and you want to exchange it and the rug you pick as an exchange costs $300 then you lose the difference. If the rug you pick costs more then you pay the difference.
Have to select the rug you are exchanging for before shipping back original rug. New rugs that you are selecting have to be in current inventory at the time of your original purcahse.
$20 restocking fee applies to Mini rugs
$120 restocking fee applies to all other rugs
*** The rug you are exchanging for will be at the original full price, not the sale price if it happens to be on sale.
*** All Payment Plan rugs are Final Sale. No exchanges.
*** The Difference in the rug exchanged will need to be paid by Venmo or PayPal Friends and Family (NOT PAYING For GOODS AND SERVICES) If you’d like to use a credit card then please add 3.5% to the difference to cover the processing fee so that I am not hit twice with the processing fees.