Rugs that are eligible for return

Rugs in original condition (smoke free, stain free and pet free) are eligible for return if confirmed with KFR prior to purchase (please text 704.698.6451). Return must be initiated within 48 hours of delivery, no exceptions. Rugs must be shipped within 4 days of customer receipt, and tracking information must be provided. Customer is responsibile for return shipping via UPS or FEDEX and must insure the package for the purchase value of the rug. We are not responsible for lost items. We will confirm when the rug is received and refund will be processed within ten business days in order to allow time for inspection.

If the rug does not come back in original condition (smoke free, stain free and pet free), KFR has the right to decline the return and send the rug back, or, at our discretion, deduct a cleaning / repair fee.

2K or less (before tax)

Eligible for exchange. See Exchanges (below) for terms and conditions.

2K-4K (before tax)

Refund will be total minus 16% restocking fee + initial shipping.

4-8K (before tax)

Refund will be total minus 22% restocking fee + initial shipping.

8K+ (before tax)

Refund will be total minus 25% restocking fee + initial shipping.

Exchanges

Any rug 2K or less, in original condition (smoke free, stain free and pet free), can be exchanged for a rug of the same price or less, plus a 15% restocking fee. Exchanges allowed for rugs of greater value, and the difference will be invoiced, plus a 15% restocking fee and initial shipping cost. If exchanging a rug, the replacement rug must be selected before returning the original rug. Exchange rugs must be approved as some are on consignment and may not be eligible.

Minis are eligible for exchange, with $45 restocking fee and initial shipping cost. Exchanges must be initiated within 48 hours of delivery, no exceptions. Rug must be sent back within 4 days of delivery. Buyer is responsible for return shipping via UPS or FEDEX and must insure the package for the purchase value of the rug.

If the rug does not come back in original condition (smoke free, stain free and pet free), KFR has the right to decline the return and send the rug back, or, at our discretion, deduct a cleaning / repair fee.

Final Sale

International shipping is final sale.
Make an Offer / negotiated rugs are final sale.
Deal of the Day rugs are final sale.
Custom sourced rugs are final sale.
Anything shipped outside of the lower 48 states is final sale.
Anything that is on sale for 15% off (or more) are final sale.
Rug concierge service sales are final sale.
Payment plan sales are final sale, and the deposit put down on a payment plan cannot be applied to another rug.

International Shipping

Buyer is responsible for duties and taxes. Shipping address must be complete with country code. Please text 704.698.6451 for shipping quote.

Internationally shipped purchases are final sale.

24 Hour Approval

If you are local to Charlotte please text 704.698.6451 about 24 hour approval that is available on some rugs.

Questions?

In order to ensure you love your new rug, we are happy to provide videos and additional photos and pantone colors before purchase! Please text 704.698.6451 with any questions.

Terms and conditions outlined above effective 5/26/2022.

 

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